Privacy Policy
Last updated: 16/12/2025
PokeForge Sheffield (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our site or place an order, we may collect the following information:
Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
Order Information
- Products purchased
- Order history
- Shipping and delivery details
Device Information
- IP address
- Browser type
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Sharing Your Information
We only share your information with trusted third parties where necessary to operate our business, including:
- Shopify (our e-commerce platform)
- Payment processors (e.g. Shopify Payments, PayPal)
- Shipping providers (e.g. Royal Mail)
These providers are required to handle your information securely and in compliance with data protection laws.
4. Cookies
Our website uses cookies to:
- Enable core site functionality
- Analyse site traffic and performance
- Improve user experience
You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil orders
- Maintain records for legal and accounting purposes
When no longer required, your data is securely deleted or anonymised.
6. Your Rights (UK & EU Customers)
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Request data portability
To exercise these rights, contact us using the details below.
7. Data Security
We take reasonable measures to protect your personal information, including:
- Secure servers
- Encrypted payment processing
- Restricted access to customer data
However, no online transmission is completely secure.
8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 support@pokeforgesheffield.co.uk
📍 Sheffield, United Kingdom