Returns and Refund Policy
At PokeForge Sheffield, we want you to be happy with your purchase. Please read our Refunds & Returns Policy carefully before placing an order.
Cooling-Off Period (UK Consumer Rights)
Under UK consumer law, customers have the right to cancel and return eligible items within 14 days of delivery.
To be eligible for a return:
- The item must be unused
- In the same condition as received
- In original packaging
To request a return, please contact us within 14 days of delivery.
Pokémon Cards – Important Information
Raw Singles
All raw Pokémon cards are sold as collectibles, and condition is described to the best of our ability.
- Minor differences in condition perception are subjective
- We do not accept returns based solely on disagreement with grading
- Please review product photos and descriptions carefully before purchasing
Graded Cards
Graded cards (PSA, CGC, BGS, etc.) are final sale and non-returnable, except in cases of damage during shipping.
Mystery Packs & Randomised Products
Mystery packs, mystery boxes, and any randomised products are non-refundable and non-returnable.
By purchasing these items, you acknowledge:
- Contents are random
- No specific card is guaranteed unless stated
- No refunds will be issued once opened or delivered
Sealed Products
Sealed products (packs, boxes, tins, etc.) may only be returned if unopened and in original condition.
Opened sealed products are not eligible for return.
Damaged or Incorrect Items
If your order arrives:
- Damaged
- Incorrect
- Missing items
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the item and packaging
We will work with you to resolve the issue via replacement or refund where appropriate.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service for returns
- We are not responsible for items lost during return shipping
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are typically processed within 5–7 business days
Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are non-returnable:
- Mystery packs / randomised products
- Opened sealed products
- Graded cards
- Items marked “Final Sale”
How to Contact Us
To request a return or ask questions about this policy, please contact:
pokeforgesheffield@gmail.com
Please include your order number in all correspondence.
Policy Updates
We reserve the right to update this Refunds & Returns Policy at any time. Changes will be posted on this page.